§ 01 · The starting point

Where most people begin this conversation.

If you're not an ecommerce website designer yourself, there are broadly three or four options regarding the creation of a new ecommerce website. The right one depends almost entirely on where you are: testing a new idea, growing an established business, or building something genuinely novel.

We've had this conversation hundreds of times since 1997. What follows is the honest version, including the things that often don't get mentioned until after the contract is signed.

Route 1A

DIY subscription services: Shopify, Wix, Squarespace.

Subscription-based services are a genuinely good way to try out ecommerce before making a realistic budgetary commitment to a properly built website. Many clients who come to Futurestore have already spent time on one of these platforms, and that's no bad thing. They arrive with a clear understanding of what selling online actually involves.

The trade-off is this: you do everything yourself, and that's a lot to take on when you're also trying to run a business. The platforms are also less flexible than they appear. If the function you need doesn't exist as a built-in option or a plugin, you almost certainly can't have it.

⚠ Worth knowing: commissions. Most subscription services take a percentage of every sale you make. At the time of writing, Shopify charges between 0.5% and 2% of turnover if you use a payment gateway other than their own. Squarespace takes 3% of the full order total, including the delivery charge. At scale, this adds up considerably.
A good way to try ecommerce before committing, but if the business grows, you'll likely outgrow the platform too.
Route 1B

A designer using subscription tools.

Some people move quickly into web design by offering to build websites on the subscription services described above. This can reduce upfront project costs, but you inherit the same limitations as building it yourself, and you're now paying someone else to do it on a platform that still charges you monthly and takes a cut of sales.

It also isn't always made clear by the designer that they're building on one of these services. Ask the question directly before committing. If they're using Shopify or Squarespace as the foundation, you need to factor that into your long-term cost calculations.

Always ask what the site is being built on. The answer affects your costs and flexibility for years to come.
Route 2A

Specialist software: WooCommerce, Magento.

Specialised ecommerce software like WooCommerce (a WordPress plugin) or Magento offers considerably more flexibility than hosted subscription services. You'll need an experienced developer to build and configure the site, but the software itself won't hold you back, only the developer's abilities will.

The main thing to be clear about before starting: get an accurate price and a realistic timescale in writing. Costs can vary enormously from one developer to the next, and “we'll work it out as we go” is a sentence that has ended many project relationships badly.

The software won't limit you, but finding a developer with genuine depth of experience is the real challenge.
Route 2B · This is where we come in

Our own software. 26 years of it.

Futurestore sits in the same category as Route 2A, but with one significant difference. We didn't adopt someone else's platform. We built our own ecommerce software, have been developing and improving it since 2000, and use it for every site we build.

That means we know it completely. When something needs to be adapted or extended for a specific client's requirements, we can do it, and we can tell you honestly whether it's possible, how long it'll take, and what it'll cost.

We offer two clearly priced packages, so you know your costs before a line of code is written. The support line is a phone number that reaches the people who built your site. We've been doing this since 1997 and we're still here.

Fixed prices. Our own software. The same people from start to finish. That's the whole pitch.
Route 3 · Honourable mention

Fully bespoke: built from scratch.

The fully bespoke route, where a site is engineered from the ground up with completely custom code, is nowadays really only considered by household-name businesses, well-funded start-ups, or websites with genuinely novel functionality that no existing platform can provide.

It's the most powerful option and by far the most expensive. If you're asking about it, you almost certainly already have a technical team or a budget that puts you in a different conversation than most people reading this page. If it's the kind of challenge you have in mind, take a look at our bespoke development.

§ 02 · Side by side

The four routes, compared honestly.

Route 1A

DIY subscription service

Shopify, Wix, Squarespace. Pay monthly, do everything yourself. Good for getting started quickly.

  • Low upfront cost
  • Quick to launch
  • Good for testing the idea
  • You do all the work
  • Commission on every sale
  • Limited flexibility
  • Can become expensive at scale
Route 1B

Designer on subscription tools

Someone builds you a site on Shopify or Wix. Lower upfront cost than bespoke, but the platform limitations still apply.

  • Someone else does the build
  • Lower cost than full bespoke
  • Platform limits still apply
  • Commission on sales remains
  • Not always disclosed upfront
  • Less depth of knowledge
Route 2A

Specialist software + developer

WooCommerce, Magento, or similar. A developer builds on an established platform. Results depend entirely on who you hire.

  • Real flexibility
  • No platform commission
  • Can scale properly
  • Costs vary enormously
  • Quality depends on developer
  • Get everything in writing first
Route 2B · We're here

Futurestore: our own software

Same flexibility as Route 2A, but we built the platform ourselves and have been improving it for over 25 years. Fixed prices.

  • Fixed prices, stated upfront
  • Our own software, no limits
  • 29 years of experience
  • The same people, start to finish
  • We answer the phone
§ 03 · What clients say

Ranked 2nd out of 357 UK ecommerce companies.

★★★★★ Verified reviews via FreeIndex · 2012 – present day

“These guys are good, very good. They offer excellent advice, great graphics, superb website and SEO knowledge, and most importantly they speak plain English and are easy to work with, especially on detailed, long-term websites.”
James Checkley · The Landscape Yard
“The approach that Futurestore take with their knowledgeable, relaxed manner was great, not only to deal with but also the results. They are by far and away the best web design company I have dealt with over the years.”
Pete Madsen · Truro
“FutureStore designed my website and I couldn't have been happier with the result and their help along the way. They're lovely, approachable people and it's a pleasure to work with them.”
Emma Wood · Sweet William Designs
“Having a website designed by Futurestore was a hassle-free experience. There is no waiting days for a problem to be resolved. It's done straight away whilst you wait on the phone.”
Emma Brabyn · Williamson's Factory Shop
Common questions

Building an ecommerce website: your questions answered.

What is the cheapest way to build an ecommerce website?

DIY subscription services like Shopify, Wix or Squarespace have the lowest upfront cost and are a good way to test ecommerce before committing. The trade-off is that you do all the work yourself, the platforms charge a monthly fee, and most take a percentage commission on every sale you make.

Does Shopify take a percentage of sales?

Yes. Shopify charges between 0.5% and 2% of turnover if you use a payment gateway other than their own Shopify Payments. Squarespace takes 3% of the full order total, including the delivery charge. At scale this adds up considerably: a bespoke site with no commission can become more cost-effective than it first appears.

What is the difference between WooCommerce and Shopify?

Shopify is a hosted subscription service: quick to start, but with monthly fees and commission on sales. WooCommerce is a plugin for WordPress that runs on your own hosting, giving considerably more flexibility and no commission. WooCommerce requires an experienced developer to build and configure properly, and costs vary widely between developers.

How much does a bespoke ecommerce website cost?

Costs vary significantly between developers. At Futurestore, bespoke ecommerce websites start at £1,299 for a Standard build and £2,599 for a Designer build, both with fixed prices stated upfront, 12 months hosting and support included, and no commission taken on sales.

How long does it take to build an ecommerce website?

It depends on the route chosen. A DIY subscription site can go live in days. A bespoke build typically takes 3–8 weeks depending on complexity. At Futurestore, a Standard build is usually 3–4 weeks and a Designer build 6–8 weeks from go-ahead to launch.

§ 04 · Still figuring it out?

Just ring. We'll talk it through.

Even if you're just at the stage of considering whether to sell online at all, we're happy to have that conversation. No sales pitch. Just an honest talk about what makes sense for your business.

We've had this conversation with hundreds of businesses since 1997. Sometimes the answer is “not yet”, and we'll say so.

Studio hours

Mon–Fri 09:00–17:30
Saturday by arrangement
Sunday closed

FutureStore Studio, Redruth, Cornwall, United Kingdom

Ready to get started?

Tell us what you sell, where you are, and what you've tried so far. We'll take it from there.